Maryland Energy Administration

 Inside MEA

 

The Maryland Energy Administration (MEA) advises the governor and general assembly on all energy matters,  promoting affordable, reliable and cleaner energy. MEA develops and administers programs and policy to support and expand all sectors of the state’s economy while benefiting all Marylanders and implementing legislation.​

Maryland Energy Q&A

  • Do you set energy rates, standards or handle utility or energy carrier complaints for Maryland residents?
    • No, we are not the regulatory agency, that is the Maryland Public Service Commision
    • Maryland Public Service Commission
      William Donald Schaefer Tower, 6 St Paul St #1600, Baltimore, MD 21202
      (410) 767-8000
      http://www.psc.state.md.us/​
  • Do you advise homeowners with marked utility lines?
  • Do you provide energy for my home or business?
    • No your local utility or energy supplier maintains your energy supply​​



​​Customer Service Promise:
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be ​proactive, take initiative, and anticipate your needs.
  • ​Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
  • Accessible and Convenient: ​We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience with the Maryland Energy Administration. Click here to complete a three question customer experience survey.

Click here to view our customer service overview.​

Maryland Flag, changing Maryland for the Better

 

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Customer Service Promise

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

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The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

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1800 Washington Blvd., Suite 755, Baltimore, MD 21230
(410) 537-4000 | 1-800-72-ENERGY